FAQs
Times is compatible with all major intraoral scanners. Upload STL, PLY files directly — no proprietary exports or intermediary software.
Upload the intraoral scan, and the case is automatically routed to the responsible department in the laboratory. A technician takes it on, verifies all the details, and communicates directly with you — no intermediaries and no unnecessary steps. All communication takes place directly in the platform, through a dedicated chat. Messages are translated automatically, so collaboration stays fast, clear, and free of language barriers.
Each case is reviewed within one business day at most. After the initial evaluation, you will be put in direct contact with the assigned technician, who will confirm all the case details and answer any questions regarding the product, the estimated turnaround time, delivery, or other technical aspects. Each case is unique and receives the attention and expertise needed to ensure a predictable result and an efficient collaboration.
Yes. All uploads are encrypted in transit and at rest, and our workflow is fully HIPAA-compliant. We never share case data outside your account.
The platform was developed exclusively for dental practices, in order to simplify collaboration with dental laboratories. Our goal is to provide a secure, efficient, and transparent digital process, based on direct communication, predictable turnaround times, and work carried out to the highest quality standards. Each case is handled with professionalism and attention to detail, because we understand that the success of every restoration begins with a trusted collaboration.